FAQs
Where is your studio located?
Our studio is located in Branford Connecticut. We meticulously design, create, finish and assembles our custom-made pieces.
While we do collaborate with select global partners for sourcing certain materials, components, and products, it's important to note that all our partners, whether local or international, are compensated fairly, and our products are sourced and produced in an ethically responsible manner.
How long does it take to receive my order?
Our personalized pieces are handmade with care and take some time to produce.
The production time for personalized items can range from 3 to 10 Business days, depending on the complexity of the order. You can find the specific production time listed in each product listing.
Ready to Ship Items Process in 2-3 Business Days Post-Order Date.
Please note that production time is in addition to the shipping time, so be sure to account for both when placing your order.
Shipping Methods
USPS - First Class Mail. 3-6 DAYS. FREE SHIPPING
USPS Priority Mail : 1-4 DAYS at $9.95
USPS Express : 1-2 DAYS at $29 -$39
International (Canada/UK) : 5-10 DAYS $12.95
International (Worldwide) : 8-15 DAYS $19.95
What is your return and exchange policy?
We are absolutely confident in the quality of our products and want you to feel the same way.
In the case where your non-custom piece isn’t quite working out for you, we accept return or exchange for non-custom pieces. Non-custom pieces must be returned/exchanged within 30 days of receiving your piece(s) (based on USPS timestamp date received).
Berradas do not offers free returns. The products in “sale” are the final sale and cannot be returned.
Can I change or return my item?
If you want to change a product into another model, strap color etc., please contact us so we are able to reserve the new item in our stock immediately. You are always entitled to an exchange or refund within 30 days after you have received your package, as long as the item has not been used.
Can I cancel or modify my order after it's been placed?
Yes, you can cancel or modify your order within 24 hours after it's been placed. Just contact us at : contact@berradas.com and our team will be happy to assist you with any changes.
Do you offer gift wrapping or personalized packaging?
Yes, we offer gift wrapping and personalized packaging for your convenience.