Happy Customers

Common Questions

Where is your studio located?

Our studio is located in Branford Connecticut. We operate as a small business with a team consisting of seven members. We meticulously design, create, finish and assembles our custom-made pieces.

While we do collaborate with select global partners for sourcing certain materials, components, and products, it's important to note that all our partners, whether local or international, are compensated fairly, and our products are sourced and produced in an ethically responsible manner.

Before leaving our studio, each and every piece undergoes a rigorous quality check by our team and is lovingly hand-packaged with care! ♡

About us.

How long does shipping take, and what are the shipping costs?

Your pieces are handmade with care and take some time to produce.

The production time for personalized items can range from 3 to 10 working days, depending on the complexity of the order. You can find the specific production time listed in each product listing.

Ready to Ship Items Process in 2-3 Business Days Post-Order Date

Use the table below to estimate when your order will arrive at your door. Shipping method can be selected on the checkout page.


Shipping Method

Shipping Time 


USPS - First Class Mail
3-6 DAYS 
USPS - Priority Mail
1-4 DAYS 
USPS - Express
1-2 DAYS 
$29 - $39
3-5 DAYS
$19.95 CAD
3-5 DAYS
$16.95 AUD
3-7 DAYS
$15-$32 USD

**Our Production Team works standard business hours M-F only

All Dates are approximate and are subject to change with sales, holidays, etc.
International orders do not include customs, may be subject to further delays, etc.


In the case where your non-custom piece isn’t quite working out for you, we accept return or exchange for non-custom pieces. Non-custom pieces must be returned/exchanged within 30 days of receiving your piece(s) (based on USPS timestamp date received).


Is your jewelry nickel-free and safe for those with allergies?

We understand the importance of jewelry that not only enhances your style but also ensures comfort and well-being for you or your recipient. We are committed to providing jewelry that is safe for wear and minimizes the risk of allergies.

Most of our jewelry is crafted from high-quality materials like 925 sterling silver, 18k solid gold or tungsten carbide. These materials are generally well-tolerated by the vast majority of people and are less likely to cause allergic reactions. It's important to note that our jewelry is also nickel-free, making it even more hypoallergenic.

What is your production time for custom pieces ?

All custom pieces are made to order by jewelry artisans and take time to produce.

Our current production time is listed on our product listings as well as our Checkout page. Production time is subject to change during high-demand periods.

For more information, please see our Shipping and Production times page.
NOTE: production time is in addition to shipping time.

Can I Change the Personalization Text After I Submit My Order?

We understand that sometimes you might want to make changes after placing your order. If you need to alter the personalization text for your custom jewelry, please contact us within 24 hours after you place your order. We will do our best to accommodate your request.

What is your return and exchange policy?

We are absolutely confident in the quality of our products and want you to feel the same way.

In the case where your non-custom piece isn’t quite working out for you, we accept return or exchange for non-custom pieces. Non-custom pieces must be returned/exchanged within 30 days of receiving your piece(s) (based on USPS timestamp date received).

Berradas do not offers free returns. The products in “sale” are the final sale and cannot be returned.

To start a return/exchange, please contact us at : contact@berradas.com

 If you mail your piece in on your own, be sure to keep the tracking number provided to you by the shipping company so we can locate the order if needed!

Note: We are currently unable to accept returns on custom or personalized items.

Once an order has shipped out we will not refund the shipping for a return. Shipping costs will only be refunded if an order is cancelled prior to shipment.