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FAQs

What is your production time for custom pieces ?

All custom pieces are made to order by jewelry artisans and take time to produce.

Our current production time is listed on our product listings as well as our Checkout page. Production time is subject to change during high-demand periods.

For more information, please see our Shipping and Production times page.
NOTE: production time is in addition to shipping time.

Is your jewelry waterproof ?

Certainly! Our jewelry is water-resistant as we use 925 sterling silver, 18k gold or Tungsten Carbide. For more information about our jewelry please visit our page : Our Jewelry and materials

However, when it comes to Gold plated jewelry, we recommend avoiding prolonged contact with both water and chemicals to enhance its durability.

What is your return and exchange policy?

WHAT IS YOUR RETURN POLICY?

We are absolutely confident in the quality of our products and want you to feel the same way.

In the case where your non-custom piece isn’t quite working out for you, we accept return or exchange for non-custom pieces. Non-custom pieces must be returned/exchanged within 30 days of receiving your piece(s) (based on USPS timestamp date received).

Berradas do not offers free returns. The products in “sale” are the final sale and cannot be returned.

To start a return/exchange, please contact us at : contact@berradas.com

 If you mail your piece in on your own, be sure to keep the tracking number provided to you by the shipping company so we can locate the order if needed!

Note: We are currently unable to accept returns on custom or personalized items.

Once an order has shipped out we will not refund the shipping for a return. Shipping costs will only be refunded if an order is cancelled prior to shipment.

 

Refund Policy:

We are committed to ensuring your satisfaction with our products. In the event that you require a refund, we will return the amount to your original method of payment. Please note that the processing time for the refund can vary between 3 to 7 days, depending on your bank's policies. We appreciate your patience and understanding during this period.

 

Is your jewelry nickel-free and safe for those with allergies?

We understand the importance of jewelry that not only enhances your style but also ensures comfort and well-being for you or your recipient. We are committed to providing jewelry that is safe for wear and minimizes the risk of allergies.

Most of our jewelry is crafted from high-quality materials like 925 sterling silver, 18k solid gold or tungsten carbide. These materials are generally well-tolerated by the vast majority of people and are less likely to cause allergic reactions. It's important to note that our jewelry is also nickel-free, making it even more hypoallergenic.

Where is your studio located?

Our studio is located in Branford CT. We operate as a small business with a team consisting of seven members. We meticulously design, create, finish and assembles our custom-made pieces.

While we do collaborate with select global partners for sourcing certain materials, components, and products, it's important to note that all our partners, whether local or international, are compensated fairly, and our products are sourced and produced in an ethically responsible manner.

Before leaving our studio, each and every piece undergoes a rigorous quality check by our team and is lovingly hand-packaged with care! ♡

About us.

What is the estimated shipping delivery time?

Our made-to-order pieces are crafted with great care, and this meticulous process does require some time. It's essential to note that the production time is separate from the shipping time. Please consult our Shipping and Production times page. for the most up-to-date estimates.

Within the United States and Canada we utilize various shipping services such as USPS Postal service, UPS, DHL and FedEx, which are selected based on your location and chosen shipping service.

You can explore upgraded shipping and production time options during the checkout process.

Do you offer gift wrapping or personalized packaging?

Yes, we offer gift wrapping and personalized packaging for your convenience.

Can I cancel or modify my order after it's been placed?

Yes, you can cancel or modify your order within 24 hours after it's been placed. Just contact us at : contact@berradas.com and our team will be happy to assist you with any changes.

Can I Change the Personalization Text After I Submit My Order?

We understand that sometimes you might want to make changes after placing your order. If you need to alter the personalization text for your custom jewelry, please contact us within 24 hours after you place your order. We will do our best to accommodate your request.

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Determine your Necklace, Bracelet or ring size.

At Berradas, we understand how important it is to find jewelry that fits comfortably and looks great. That's why we've created this jewelry sizing guide to help you find the perfect size for your new piece of jewelry.

Whether you're shopping for rings, bracelets, necklaces, or earrings, our guide will provide you with all the information you need to find the right size for you. We'll explain how to measure your finger, wrist, neck, and earlobes to determine your size, and provide helpful tips on how to ensure a comfortable fit.

Rings

 *If you already have a ring that fits you, you can measure its diameter with a ruler. The table above helps you to determine the corresponding ring size for your measured diameter.

1. You can easily determine your own ring size with a measuring tape or a cord. To measure, simply place the cord (or the measuring tape) around your finger tightly. The ends of the cord should be marked.



berradas sizing guide

2. By using a ruler you can then measure the marked cord and get your ring size in circumference.

 

3. To find the ring size, please check above size chart.

ring-size-guide-table-berradas

Necklaces

Find Your fit

image-size guide 

 

  1. Find a tool to use (string, dental floss, headphone cord, measuring tape if you have it).
  2. Find the length by wrapping it around your neck and marking it (for pendants, imagine the jewelry lower, for suspended, it should be in line).
  3. Check the length against a ruler or lay it out flat and measure with a phone app.

Alternatively: Measure an existing necklace end to end with a ruler (most accurate) or a phone app (great if you don’t have a ruler handy).

 

Bracelets

Find Your fit

Here are some general guidelines that can help you determine your bracelet size:

  1. Measure your wrist: The easiest way to determine your bracelet size is to measure your wrist with a flexible measuring tape or a strip of paper. Wrap the measuring tape or paper around your wrist and make a note of the measurement, in inches or centimeters.

 berradas ring size guid

 You can easily determine your own bracelet size with a measuring tape or a cord. To measure, simply place the cord (or the measuring tape) around your wrist tightly. The ends of the cord should be marked.

2. By using a ruler you can then measure the marked cord and get your wrist size.



Note : Add a comfort fit: To ensure that your bracelet fits comfortably, add 0.5 to 1 inch (or 1.3 to 2.5 centimeters) to your wrist measurement. This will give you the size you need to purchase.

 

3. To find the bracelet size, please check the size chart bellow : 

TIGHT WRIST MEASUREMENT
XS-S 6.5"
M 7.5"
L-XL 8.5"

 

We hope that this guide will make your shopping experience with us as seamless and enjoyable as possible. Happy shopping!

Your pieces are handmade with care and take some time to produce.

The production time for personalized items can range from 3 to 10 working days, depending on the complexity of the order. You can find the specific production time listed in each product listing.

Ready to Ship Items Process in 2-3 Business Days Post-Order Date

Use the table below to estimate when your order will arrive at your door. Shipping method can be selected on the checkout page.

.

Shipping Method

Shipping Time 

Cost
USPS - First Class Mail
3-6 DAYS 
FREE
USPS - Priority Mail
1-4 DAYS 
$9.95
USPS - Express
1-2 DAYS 
$29 - $39
DHL EXPRESS - CANADA
3-5 DAYS
$19.95 CAD
DHL EXPRESS - AUSTRALIA
3-5 DAYS
$16.95 AUD
DHL EXPRESS - INTERNATIONAL
3-7 DAYS
$15-$32 USD
IMPORTANT NOTE

**Our Production Team works standard business hours M-F only

All Dates are approximate and are subject to change with sales, holidays, etc.
International orders do not include customs, may be subject to further delays, etc.

 

In the case where your non-custom piece isn’t quite working out for you, we accept return or exchange for non-custom pieces. Non-custom pieces must be returned/exchanged within 30 days of receiving your piece(s) (based on USPS timestamp date received).