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FAQs
Answers to common questions about orders, shipping, and gifting.
Where is your studio located?
We carefully design and assemble our U.S. orders in our New York studio, and we’ve recently opened a workshop in Montreal to serve Berradas Canada.
We ship worldwide, and your order will be dispatched from either the USA or Canada, whichever location offers the fastest and most efficient delivery to your country.
Do you offer gift wrapping?
Yes, we offer gift wrapping and personalized gift cards at checkout page for your convenience.
How long does processing take?
Our processing time varies based on the type of order:
Non-personalized items: 1-2 working days.
Custom engraved pieces: 2-4 working days.
Fully custom new pieces: 3-4 weeks.
More accurate delivery times will be shown at checkout after you enter your shipping details.
Please note that during peak seasons like holidays, processing times may fluctuate.
Can I change or return my item?
You are always entitled to exchange or return your non-personalized piece within 30 days after receiving your package, as long as the item has not been used.
If you would like to exchange your item for another model, color, leather option, or size, please contact us so we can work on your request immediately.
What should I do if my product get damaged?
All our products come with guarantee, covering one-time piece exchange for issues like material uniformity, broken piece...
What shipping options do you offer?
United States
• USPS First Class Mail: 3–5 business days — Free shipping
• USPS Priority Mail: 1–4 business days — $10
• USPS Express Mail: 1–2 business days — $35
Canada
• Canada Post: 2–7 business days — Free shipping
• UPS®: 2–5 business days — C$12.99
Worldwide
• International Shipping: 3–7 business days — $9.99
Delivery times may vary depending on your location and carrier delays.
Please note that during peak seasons, like holidays, shipping times may be longer.
Tracking details will be provided once your order ships.