FAQs
Where is Berradas based?
We carefully design and assemble our pieces in Connecticut, USA, and recently opened a workshop in Montreal QC. serve Berradas Canada.
We ship worldwide, and your order will be dispatched from either the USA or Canada, whichever location offers the fastest and most efficient delivery to your country.
Does my order include gift-ready packaging?
Yes. Each piece arrives in Berradas gift packaging with no pricing shown inside, making it ready to give for meaningful occasions.
What happens if I make a mistake in the engraving?
Please double-check the spelling before placing your order. We engrave the personalization exactly as submitted. If you notice a mistake quickly, contact us as soon as possible and we’ll do our best to help before production starts.
Can I change or return my item?
Personalized pieces are made especially for you and cannot be returned unless there is an issue with the order. Non-personalized items may be returned or exchanged within 30 days if unused.
